Results for “support”
20 articles found
- Getting help: how support works…r use the search on /help. Signed in: open Help & support in the app to create a ticket. You'll see the full conversation history and get email updates. Not sig…
- Room scanning and device supportWe want you to know exactly what works on your device before you rely on it. Before you start Nothing to install. Everything that's available runs in your brows…
- Browser support and performance…e (for example Chrome → Settings → About Chrome). Support matrix Browser Platform Support Chrome (current and previous version) Windows, macOS, ChromeOS, Linux…
- Ask HomeDesigner.io: the help assistant…page, at the end of every article, on the Help & support page in the app, and in the editor under Help → Ask the assistant. Signed-in members of a workspace th…
- File uploads and storage…access to the project or workspace asset library. Supported files and per-file limits Type Formats Max size per file Images PNG, JPEG, WebP 25 MB Documents PDF…
- 3D view and walkthroughs…ately. Before you start A browser with WebGL (all supported browsers have it). See Browser support. Steps Press 3 or choose View in 3D. Press Shift+3 for a spli…
- VR headsets and AR on phones…o app to install: VR and AR run in the browser on supported devices. The 3D view only shows options your device can actually use. Before you start A supported h…
- Troubleshooting common problems…won't load Reload the page. Make sure you're on a supported browser and it's up to date. Disable extensions that block scripts for this site, then reload. Try a…
- Currency, taxes, invoices and payment methods…Refunds aren't automatic. To ask for one, contact support — a person looks at every request. If a charge looks wrong, please contact us before disputing it with…
- Your first floor plan in 15 minutes…along the wall. 3D is blank or slow. See Browser support and performance. What's next Furnish the rest of the room from the catalog. Invite someone to comment…
- Accessibility…operating system settings; we follow both. What's supported Keyboard: every page and menu is keyboard operable with visible focus. In the editor you can select…
- Cancel your subscription…ays of the period; to ask about a refund, contact support. Once the period has ended you can subscribe again any time before deletion and pick up exactly where…
- Export formats…spreadsheet. IFC (BIM): IFC4 with a stated set of supported elements. See IFC (BIM) export. Elevations and sections as PDF, SVG or DXF. See Elevations and secti…
- Flythrough videos…(720p, 1080p, and 4K where your browser's encoder supports it). Leave Gentle start and stop on to ease in and out. Choose Render video. Frames are rendered one…
- IFC (BIM) export…IM or an online IFC viewer). What's included (the supported subset) Project, site, building and storeys: one storey per floor at its elevation, linked as a spat…
- Import a blueprint or existing floor plan…ill available. See AI privacy. Common problems "Unsupported file type" for a PDF. Export the page as an image first. Everything is the wrong size. The scale lin…
- Import your own 3D models…00 MB. Draco- or meshopt-compressed models aren't supported yet; export without compression. Steps Open the editor, press F for the catalog, and choose Import m…
- Recover access to your account…and share links for anything unexpected. Contact support so we can help review activity. We also email you a security alert for important account changes. If y…
- Signing in: email, Google, Apple and passkeys…passkey. Passkeys need a browser and device that support them (current Chrome, Edge, Safari and Firefox on most devices). Sessions and devices Sessions last up…
- Release notes: HomeDesigner.io 1.0…and VR walkthroughs and AR furniture placement on supported devices.