Currency, taxes, invoices and payment methods

Before you start

• You must be the account owner (the person who owns the workspaces and pays). Admins of your workspaces don't see or change the owner's billing.

Currency

All prices are in USD and always shown with the currency code, e.g. USD 29.00. A subscription keeps the currency it started in. Your bank may convert to your local currency and may charge a fee for doing so.

Taxes

Applicable sales tax, VAT or GST is added to the price based on your billing address and shown at checkout and on invoices.

Payment methods

• Card (via Stripe's hosted checkout)
• PayPal We never see or store your full card details.

Invoices

1. Open Settings → Billing → Invoices.
2. Each invoice shows the currency, the base price and seats, any prorations, taxes, total and the service period.
3. Download a PDF or open the payment provider's billing portal to update details.

If a payment fails

• We email you as soon as the first payment fails (card or PayPal), and the payment provider retries automatically.
• Your workspaces stay fully editable for a 7-day grace period, counted from that first failure.
• After that they become read-only: you can view and download everything, but not edit or start new jobs, until payment is made.
• To fix it, open Settings → Billing and choose Pay now. For a card subscription this opens the unpaid invoice to pay with a working card; for PayPal it collects the outstanding balance from your PayPal account and switches the subscription back on (fix your funding source in PayPal first). Editing comes back as soon as the payment is confirmed.
• If you'd rather stop, Cancel subscription works while a payment is outstanding too. It ends the subscription right away and nothing more is charged for the unpaid period; your workspaces stay read-only with downloads.

Refunds and disputes

• Refunds aren't automatic. To ask for one, contact support — a person looks at every request.
• If a charge looks wrong, please contact us before disputing it with your bank or PayPal so we can look into it. Our support team handles payment disputes too.

Common problems

• Wrong billing address or tax ID on invoices. Update it in the billing portal; future invoices use the new details.
• I can't see Billing. Only the account owner can. Admins and editors in the owner's workspaces don't see it.